Information Collected: We collect personal information such as Name, Email, Job Title, and Company Name. This information is obtained directly through interactions with our website when subscribing to our online courses or through direct means such as during meetings and conferences. Information may be collected from publicly available sources such as social media profiles or company websites.
Purpose of Collection: The collected information is used to facilitate customer relationship management including the management of direct customer interactions via phone and email, and the delivery of our services, including consulting and training.
Data Usage: We use the collected data to engage with customers, provide requested services such as our online courses, and enhance their overall experience with our company. This includes sending email communications, phone calls, direct marketing or newsletter updates.
Data Sharing: We do not share personal information with any third parties without explicit consent from the individual.
Data Storage and Security: The collected data is stored in a cloud Customer Relationship Management (CRM) system with data centres located in the European Union on Amazon Web Services (AWS). We employ industry-standard security measures, including multi-factor authentication and secure HTTPS websites, to protect this information from unauthorized access.
User Rights: Users have the right to access and correct their personal information. Additionally, individuals have the right to request the deletion of their data (“right to be forgotten”). Please contact us using the details provided below to exercise these rights or if you have any questions about how we use and manage your data.
Legal Compliance: We adhere to the Australian Privacy Act and GDPR regulations concerning the collection, use, and protection of personal information, ensuring compliance for EU citizens.